Privacy Policy

At JobNimble, we take your privacy seriously. This Privacy Policy explains how FieldProIQ, LLCd/b/a JobNimble ("we", "us", or "our") collects, uses, discloses, and protects your personal information.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and password when you create an account
• Billing Information: Payment card details, billing address, and transaction history
• Business Data: Customer information, job details, invoices, quotes, and other business records you create in JobNimble
• Communications: Messages, support requests, and feedback you send to us

Information Collected Automatically

When you use JobNimble, we automatically collect:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Features used, pages visited, time spent, and interaction patterns
• Location Data: GPS coordinates (with your permission) for field service features like GPS tracking and route optimization
• Log Data: IP address, access times, and referring URLs

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve JobNimble services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Send promotional communications (with your consent)

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

4. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for data at rest
• SOC 2 Type II certified security controls
• Regular security audits and penetration testing
• Multi-factor authentication options
• Role-based access controls

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes. You can request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing

7. GDPR Compliance (EU Users)

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our lawful bases for processing include consent, contract performance, legal obligations, and legitimate interests.

8. CCPA Compliance (California Users)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage and improve our services
• Deliver relevant advertising

You can manage cookie preferences through your browser settings.

10. Children's Privacy

JobNimble is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@jobnimble.com
• Address: 123 Business Center Drive, Suite 400, Austin, TX 78701
• Phone: 1-800-JOBNIMBLE